CMS ACT's Call Management System

In today’s world of tight budgets and demanding customers, you need to get the most out of your support team. ACT’s Call Management System, a quality CRM product for call centers & help desks is a web-based solution for tracking your calls centrally. Every call generates a case record, and those that require follow-up can be assigned to a case owner to ensure accountability. CMS software is a hosted service – so deployment and system maintenance are hassle-free.

OMS- ACT's Order Management System

Are you handling your orders on spreadsheets? Do you have paper everywhere? This kind of order processing can lead to serious gaps in demand and fulfillment. What do you need to ensure that you are not in a situation where you are in the dark about orders and inventories, and maybe even customers? ACT's Order Management System, a quality CRM product brings order to any wholesale environment. OMS supports complete order lifecycle management from multi-channel sales origination and quoting through automated payment processing, order processing, shipping management, drop shipping, and fulfillment. OMS inventory commitment system (on-hold tracking system) assures that items are not oversold, and an on-order system enables you to keep stock levels in tight control. This web-based system is for small to mid-size manufactures who need to get control of their order management.